John Porcaro heard a speech by Bob Rosner.
Here was a sample of what he heard:
He cited a study that showed that in office buildings, most thermostats aren’t hooked up to anything. People like the feeling of control, even if it’s an illusion. He said “don’t even get me started about the close button on elevators…”
He said everyone’s frustration comes down to two missing things: Simplicity and Control. Bob adds Community.
The five biggest headaches at work: Losing your job; Office politics; Stress; Trying to motivate others; Getting things done.
Go over to John's site for a bit more.